Privacy Policy

A legal disclaimer

Website: secureonvanilla.com
Brand: ON Vanilla

At ON Vanilla, we are committed to delivering your essential oils safely and on time. Please review our shipping policy below.

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after business hours or on public holidays will be processed the next working day.
Once your order is shipped, you will receive a confirmation message/email with tracking details (if applicable).

We currently ship within [your country – e.g., India / USA / Worldwide].
If your location is not serviceable, you will be notified before order confirmation.

(If you want, tell me the country and I’ll customize this exactly.)

Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight and size
Any applicable shipping fees will be clearly displayed before payment.

Standard delivery time is 3–7 business days after dispatch.
Delivery times may vary due to:
- Weather conditions
- Courier delays
- Remote delivery locations

ON Vanilla is not responsible for delays caused by courier partners or unforeseen circumstances.

Please ensure that your shipping address is accurate and complete.
ON Vanilla is not responsible for orders delayed or undelivered due to incorrect address details provided by the customer.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package.
In rare cases of lost shipments, we will coordinate with the courier partner to resolve the issue.

For any shipping-related questions, please contact us:

📧 Email: support@secureonvanilla.com
🌐 Website: https://secureonvanilla.com