​

Website: secureonvanilla.com
Brand Name: ON Vanilla

Refund & Return Policy for ON Vanilla

At ON Vanilla, customer satisfaction is important to us. Please read our refund and return policy carefully before making a purchase.

1. Returns

• Due to the nature of essential oils and personal care products, we do not accept returns once the product has been opened or used.

• Unopened, unused, and sealed products may be eligible for return within 7 days of delivery, subject to inspection.

• Products must be returned in original packaging and in resalable condition.

2. Non-Returnable Items

The following items are non-returnable:

• Opened or used essential oils

• Products damaged due to customer misuse

• Items purchased during clearance or promotional sales (unless damaged)

3. Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• Provide clear photos/videos of the product and packaging for verification.

• Once approved, we will offer a replacement or refund at no additional cost.

4. Refunds

• Approved refunds will be processed to the original payment method.

• Refund processing time: 5–10 business days after approval.

• Shipping charges (if any) are non-refundable, except in cases of damaged or incorrect items.

5. Cancellations

• Orders can be cancelled before dispatch only.

• Once an order has been shipped, cancellation is not possible.

6. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider first

• Contact your payment gateway

• If still unresolved, contact us at support@secureonvanilla.live

7. Exchange Policy

• Exchanges are allowed only for damaged or incorrect products, subject to availability.

8. Contact Us

For refund or return requests, please contact:

📧 Email: support@secureonvanilla.com
🌐 Website: https://secureonvanilla.com